iHRIS:User Access: Difference between revisions

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Before performing any task in iHRIS Manage, Qualify or Plan, you need to log in. You cannot log in unless a user account has been created for you and you have been given a username and password. If you do not have a user account, contact your System Administrator.  
Before performing any task in iHRIS Manage, Qualify or Plan, you need to log in. You cannot log in unless a user account has been created for you and you have been given a username and password. If you do not have a user account, contact your System Administrator.  


# Connect to the system. The Welcome page appears.  
{| cellpadding="10" border="1"
# In the Log In form, enter the '''Username''' and '''Password''' that were provided to you.  
|- valign="top"
# Click the <code>Login</code> button.  
| Connect to the system. The Welcome page appears. In the Log In form, enter the '''Username''' and '''Password''' that were provided to you. Click the <code>Login</code> button. || [[Image:LogIn.png]]
# The Home page opens listing the actions that you can perform based on your role.  
|- valign="top"
| The Home page opens listing the actions that you can perform based on your role. || [[Image:HomePage.png]]
|} 


=== Troubleshooting ===
=== Troubleshooting ===
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'''The password is not correct.'''  
'''The password is not correct.'''  


You will be prompted to re-enter the password. If you cannot remember your password, you can generate a new password (see [[iHRIS:Forgotten Password|Retrieve a forgotten password or username]]).  
You will be prompted to re-enter the password. If you cannot remember your password, you can generate a new password (see [[iHRIS:User Access#Retrieve a Forgotten Password|Retrieve a forgotten password or username]]).  
 


'''The username is not correct.'''  
'''The username is not correct.'''  


You will get an error message. If you cannot remember your username, you can retrieve it (see [[iHRIS:Forgotten Password|Retrieve a forgotten password or username]]).
You will get an error message. If you cannot remember your username, you can retrieve it (see [[iHRIS:User Access#Retrieve a Forgotten Password|Retrieve a forgotten password or username]]).




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If you have forgotten your password or username, you can generate a new one.  
If you have forgotten your password or username, you can generate a new one.  


# From the Log In page, click <u>Forget username or password?</u> The Forgot Password page opens.  
{| cellpadding="10" border="1"
# To reset the password, enter your '''Username''' in the box next to "Reset Password" and click the <code>Reset</code> button. The system will email your new password to you.  
|- valign="top"
# To recover your username, enter your '''Email Address''' in the box next to "Display Username" and click the <code>View</code> button. The system will display your username.  
| From the Log In page, click <u>Forget username or password?</u> || [[Image:LogIn.png]]
# Click the link to <u>Return to login page</u> and log in as normal.  
|- valign="top"
| The Forgot Password page opens. <br><br> To reset the password, enter your '''Username''' in the box next to "Reset Password" and click the <code>Reset</code> button. The system will email your new password to you. <br><br> To recover your username, enter your '''Email Address''' in the box next to "Display Username" and click the <code>View</code> button. The system will display your username. <br><br> Click the link to <u>Return to login page</u> and log in as normal. || [[Image:ForgotPassword.png]]
|}


=== Troubleshooting ===
=== Troubleshooting ===


'''The system does not recognize the email address.'''  
'''The system does not recognize the email address.'''  
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At any time, you can change your password for logging into the system.  
At any time, you can change your password for logging into the system.  


# Click <u>Change Password</u> in the navigation menu.  
{| cellpadding="10" border="1"
# Enter your '''Old Password''' (current password).  
|- valign="top"
# Enter the desired '''New Password'''.  
| Log in. Click <u>Change Password</u> in the main menu or left navigation menu. || [[Image:ChangePassword1.png]]
# Re-enter the password under '''Confirm New Password''' to confirm it.  
|- valign="top"
# Click <code>Save</code> to save the new password.  
| Enter your '''Old Password''' (current password). <br><br> Enter the desired '''New Password'''. <br><br> Re-enter the password under '''Confirm New Password''' to confirm it. <br><br> Click <code>Change Password</code> to save the new password. || [[Image:ChangePassword2.png]]
|}


=== Troubleshooting ===
=== Troubleshooting ===


'''An error message appears when Confirm is clicked.'''  
'''An error message appears when Confirm is clicked.'''  
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When you are finished working in the system, log out to prevent any unauthorized person from accessing the system.  
When you are finished working in the system, log out to prevent any unauthorized person from accessing the system.  


# In the upper left corner on any page, click <u>Log out</u> (next to the padlock).  
{| cellpadding="10" border="1"
# The Welcome page appears. You will have to re-enter your username and password to regain access to the system (see [[iHRIS:Access the System|Access the System]]).
|- valign="top"
| In the upper left corner on any page, click <u>Log out</u> (next to the padlock). <br><br> The Welcome page appears. You will have to re-enter your username and password to regain access to the system (see [[iHRIS:User Access#Log_In|Log In]]). || [[Image:LogOut.png]]
|}

Revision as of 12:59, 6 July 2009

Log in

Before performing any task in iHRIS Manage, Qualify or Plan, you need to log in. You cannot log in unless a user account has been created for you and you have been given a username and password. If you do not have a user account, contact your System Administrator.

Connect to the system. The Welcome page appears. In the Log In form, enter the Username and Password that were provided to you. Click the Login button.
The Home page opens listing the actions that you can perform based on your role.

Troubleshooting

The password is not correct.

You will be prompted to re-enter the password. If you cannot remember your password, you can generate a new password (see Retrieve a forgotten password or username).

The username is not correct.

You will get an error message. If you cannot remember your username, you can retrieve it (see Retrieve a forgotten password or username).


Retrieve a Forgotten Password

If you have forgotten your password or username, you can generate a new one.

From the Log In page, click Forget username or password?
The Forgot Password page opens.

To reset the password, enter your Username in the box next to "Reset Password" and click the Reset button. The system will email your new password to you.

To recover your username, enter your Email Address in the box next to "Display Username" and click the View button. The system will display your username.

Click the link to Return to login page and log in as normal.

Troubleshooting

The system does not recognize the email address.

Contact your System Administrator for help.


Change Your Password

At any time, you can change your password for logging into the system.

Log in. Click Change Password in the main menu or left navigation menu.
Enter your Old Password (current password).

Enter the desired New Password.

Re-enter the password under Confirm New Password to confirm it.

Click Change Password to save the new password.

Troubleshooting

An error message appears when Confirm is clicked.

Re-enter the password twice. The two passwords must match or the system won't accept the new password.


Log Out

When you are finished working in the system, log out to prevent any unauthorized person from accessing the system.

In the upper left corner on any page, click Log out (next to the padlock).

The Welcome page appears. You will have to re-enter your username and password to regain access to the system (see Log In).
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