Training and Support

The purpose of this page is to collect ideas for a program of training and technical support in using the iHRIS Suite. This program could be extend to teach basic concepts of managing HR information systems, HR information architecture (devising a job structure, standardizing, etc.), managing data and ensuring data quality, using data effectively, and working with Open Source software. All ideas are welcome.

Information Management Topics

Develop information standards (dropdowns) before implementing the system. The HRIS Advisor should work with stakeholders to do this. Define and document how each field is being used.

Include materials on international standards of job classifications.

The main thing is that we never install a system without a plan to back-up that involves keeping one copy off site and that we routinely follow-up with our in-country staff to follow-up until it becomes routine. (Pam)

Curricula

Use the HRIS Strengthening Implementation Toolkit and User's Manuals to develop curricula for training courses.

Collect Open Content textbooks to include in any training materials (on programming, server management, related topics).

Job Aids

Adapt the Quick Start Guides from the Toolkit as job aids.

Helpdesks

From my Swaziland experience, I think there’s a need for country level helpdesks, where district levels can call in for HRIS issues. The more they roll-out, the more serious this aspect gets. Then similarly you can structure it to have a global level helpdesk to support the country level helpdesks. Both of them can be marketed together. You’d have one key point person here who responds to it globally. (Danny)