Training and Support

The purpose of this page is to collect ideas for a program of training and technical support in using the iHRIS Suite. This program could be extend to teach basic concepts of managing HR information systems, HR information architecture (devising a job structure, standardizing, etc.), managing data and ensuring data quality, using data effectively, and working with Open Source software. All ideas are welcome.

Helpdesks

From my Swaziland experience, I think there’s a need for country level helpdesks, where district levels can call in for HRIS issues. The more they roll-out, the more serious this aspect gets. Then similarly you can structure it to have a global level helpdesk to support the country level helpdesks. Both of them can be marketed together. You’d have one key point person here who responds to it globally. (Danny)