Using mHero

Sending Messages

Introduction

With mHero,sending messages requires creating a workflow from an Interactive Messaging System like Rapidpro and this workflow will be accessible in iHRIS or any HRHIS which is CSD compliant for sending to a health worker. This article will be based on iHRIS as an example of a Human Resource Health Information System and Rapidpro as an example of an Interactive Messaging Application. There are two ways for starting a workflow through iHRIS,one is called Bulk Workflows (starting a workflow to multiple participants) and the other one individual workflow (starting a workflow to one participant)

1. Starting a workflow through Bulk Workflows
   To send a workflow to multiple participants follow these steps:
   • click the home button and then click mHero link which is located at the bottom like in the picture below
   • A window will open that has a section to start Bulk Workflows,select any report under Bulk Workflows section and then click the Select Participants button to load all health workers. At the bottom of the report there are filters which can be used to filter health workers that should be sent messages.
   • Select a workflow that should be started (located at the very bottom) and then click the Start Flow button
2. Starting a workflow through individual workflow
   This is done by accessing a health worker profile. These are the steps to start a workflow to an individual participant.
   • Click on the Search Records link which is located at the left hand panel,then click the Search People link. Use filters to search for a specific health worker and then click the name of the health worker to open the profile.
   
   
   • Under the health Worker profile,click the mHero logo which is located at the top right corner.
   
   
   • Select a workflow to be started to this health worker and then click the Start Workflow button.